What is Extended Support Credit System?
Extended Support is a specialized service designed to help our students explore topics beyond the regular courses offered on our platform. Many of our learners are university students working on thesis projects or industry professionals dealing with practical CFD problems. While our courses cover CFD from scratch to advanced levels, there are times when deeper, more personalized support is needed. With Extended Support, we can now dedicate focused time and effort to help you with coding, pre-processing, solver-setup, customization, post-processing, one-to-one guidance, and even assistance with setting up your cases to run on our HPC/cloud services. This service bridges the gap between structured learning and real-world problem-solving. Please note, however, that this is not an end-to-end consultancy service—our consultancy offerings are only available through B2B (business-to-business) engagements for companies.
How It Works – Step by Step
- Submit Your Request
Fill out the support form below with as many details as possible about your problem. The more specific you are, the better we can assist you. - Assessment
Our team will review your request and estimate the time and resources required to support you effectively. We may call for a short meeting to know more. - Credit Recommendation
Based on the assessment, we will let you know how many support credits you’ll need to purchase. - Purchase Credits
You can purchase the suggested number of credits. These will be added to your account, and you’ll receive an invoice. - Engineer Allocation & Meeting
A dedicated support engineer will be assigned to your case. You’ll be invited to a one-on-one meeting to discuss your problem in detail. - Ongoing Support & Credit Deduction
As support is provided—whether it’s coding help, solver setup, cluster configuration, or post-processing—credits will be deducted accordingly, either upon completion or based on progress.
Support Request Form
Please fill in this form. Our team will evaluate your request and reply back within 24 hours. There may be a delay on weekends and bank holidays.
Topics covered in this service
What We Support
- Career Support: CV and Resume preparation
- Feedback on your existing CV to help improve structure, clarity, and impact
- A professionally formatted CV/resume using industry-approved templates
- Final CV delivered in both PDF and LaTeX formats for maximum flexibility
- Support in showcasing your projects, skills, certifications, and achievements
- Coding & Customization
- Coding support with Python, C++, or MATLAB
- Writing User-Defined Functions (UDFs) for ANSYS Fluent
- Custom solver development for OpenFOAM
- Assistance with implementing your own custom solvers
- Meshing
- Solver Setup
- Setup and configuration in ANSYS Fluent, CFX, OpenFOAM, or STAR-CCM+
- Advanced Problem Solving
- Guidance on complex simulations in areas like:
- Turbomachinery
- Multiphase flows
- Acoustics
- Thermal management
- Hypersonics
- Support when you’re stuck and unable to proceed
- Guidance on complex simulations in areas like:
- Post-Processing
- Creating animations, technical plots, and high-quality visualizations for reports or publications
🔍 Note: This list is not exhaustive. If you need help with something not mentioned here, feel free to ask us — we’re happy to assist!
What we don't do
What We Don’t Do
- End-to-end consultancy projects
We offer consultancy only through formal B2B (business-to-business) contracts, not as part of individual extended support. - Running complete simulations for you
We support and guide you through the process, but we do not run full simulations on your behalf. We may help with a few cases to get you started, but please don’t expect full project execution. However, we can facilitate automation and faster simulations through our cloud computing infrastructure. - Delivering final reports or ready-to-publish results
Our role is to help you learn and build your work — not to deliver completed reports or publication-ready results. - Writing your thesis or research papers
We do not write or complete thesis work or academic publications. We believe this is unethical and unprofessional.
We’re here to support, mentor, and empower you, not to replace your role in the learning or research process.
Who is this service for
Who Can Access This Support?
- This service is exclusively available to students enrolled in courses on the Flowthermolab platform.
- It is not available to external individuals who are not part of our learning community.
- Companies and businesses seeking technical support or consultancy should contact us through our B2B consultancy services, not via this support system.
This ensures our dedicated support efforts are focused on learners actively engaged in our educational programs.